Privacy Policy

Information We Collect

At phoranelvia, we collect various types of information to provide you with our venture building services and improve your experience on our platform. This collection happens when you interact with our website, register for our programs, or communicate with our team.

How We Use Your Information

Your information helps us deliver personalized educational experiences and maintain the quality of our venture building programs. We process your data for several specific purposes that directly benefit your learning journey.

• Providing access to our educational programs and resources
• Sending program updates, webinar invitations, and relevant educational content
• Processing payments and managing your account
• Responding to your inquiries and providing customer support
• Improving our website functionality and user experience
• Conducting research to enhance our educational offerings
• Complying with legal obligations and protecting our legitimate interests

Data Sharing and Disclosure

We believe in transparency about how your information might be shared. phoranelvia does not sell your personal information to third parties, and we only share data in specific circumstances that support our educational mission or legal compliance.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. We're committed to making these rights easy to exercise and will respond to your requests promptly.

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information in certain circumstances
• Portability: Receive your data in a structured, commonly used format
• Restriction: Limit how we process your information
• Withdrawal: Withdraw consent for processing where we rely on consent

Data Security and Protection

Protecting your information is a top priority. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Our retention periods vary depending on the type of information and your relationship with phoranelvia.

• Account information: Retained while your account is active and for 3 years after closure
• Course participation records: Kept for 7 years for certification purposes
• Payment information: Retained for 7 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: Anonymized after 26 months

When we delete your information, we ensure it's removed from our active systems and cannot be recovered. Some information may remain in backup systems for a limited time due to technical constraints.

International Data Transfers

While phoranelvia operates primarily in Australia, some of our service providers may process your information in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

We only transfer data to countries with adequate privacy protections or implement appropriate contractual safeguards. These measures ensure your information receives the same level of protection regardless of where it's processed.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze how our site is used. We believe in giving you control over these technologies.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality or your user experience.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. The "effective date" at the top of this policy indicates when it was last updated.